An organization was losing one third of its inbound electronic orders. This was a critical loss for the
ARNAN was called to help.
Four different technology vendors each were finger pointing, each blaming the other for the problem in a circular 'not my fault' conundrum.
ARNAN designed and implemented a custom management information system that identified both that all four vendors had systems problems, that cause of the lost orders was not related to the systems of any of the four vendors.
ARNAN was engaged to resolve the problem.